Quay Lane Books ("we", "us", "our") operates the website heuredisme.autos and the bookshop at 14 Oliver Plunkett Street, Cork T12 XY7E, Ireland. This Privacy Policy explains how we collect, use, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Act 2018 (Ireland), and guidance from the Data Protection Commission (DPC).
1. Data controller
Quay Lane Books is the data controller for personal data processed through this website and in connection with our shop and events.
Contact: [email protected]
Address: 14 Oliver Plunkett Street, Cork T12 XY7E, Ireland
Phone: +353 21 427 6183
2. Personal data we collect
We may collect the following categories of personal data:
- Contact details — name, email address, phone number when you contact us or submit an enquiry form.
- Order and event information — book titles, school lists, event bookings, and correspondence related to your requests.
- Technical data — IP address, browser type, device information, and pages visited when you use our website (where analytics cookies are accepted).
- Cookie preferences — stored locally in your browser under the key
heuredisme_cookie.
We do not knowingly collect data from children under 16 without parental consent.
3. Legal bases for processing
Under Article 6 GDPR, we process personal data on the following bases:
- Consent — for optional analytics cookies and marketing communications where applicable.
- Contract — to respond to orders, enquiries, and event bookings you request.
- Legitimate interests — to operate and improve our website and shop, prevent fraud, and maintain security, balanced against your rights.
- Legal obligation — to comply with tax, accounting, and regulatory requirements under Irish law.
4. How we use your data
We use personal data to:
- Respond to contact form submissions and customer enquiries;
- Process book orders, school supply requests, and event registrations;
- Improve website performance and content (with consent for analytics);
- Maintain records required by Irish law;
- Protect our rights and the security of our systems.
5. Data retention
We retain personal data only for as long as necessary for the purposes described above:
- Enquiry and correspondence records: up to 3 years from last contact.
- Order records: 7 years for tax and accounting purposes.
- Cookie consent records: stored locally in your browser until cleared.
- Analytics data: up to 26 months where analytics cookies are enabled.
6. Sharing and transfers
We do not sell your personal data. We may share data with:
- Service providers who assist with hosting, email, or analytics (under data processing agreements where required);
- Professional advisers and authorities where required by law.
If data is transferred outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
7. Your rights under GDPR
As a data subject in Ireland and the EU, you have the right to:
- Access — request a copy of your personal data;
- Rectification — correct inaccurate or incomplete data;
- Erasure — request deletion where there is no compelling reason to continue processing;
- Restriction — limit processing in certain circumstances;
- Data portability — receive data you provided in a structured, machine-readable format;
- Object — object to processing based on legitimate interests or for direct marketing;
- Withdraw consent — at any time where processing is based on consent, without affecting prior lawful processing.
To exercise your rights, contact us at [email protected]. We will respond within one month, as required by the GDPR.
8. Complaints to the Data Protection Commission
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC), the Irish supervisory authority for data protection:
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Website: www.dataprotection.ie
Phone: +353 57 868 4800 / +353 761 104 800
9. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your own devices.
10. Cookies
We use cookies and similar technologies as described in our Cookie Policy. You can manage preferences via the cookie banner on any page.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of the website after changes constitutes acknowledgement of the updated policy.
12. Contact
For privacy-related questions: [email protected]
Quay Lane Books, 14 Oliver Plunkett Street, Cork T12 XY7E, Ireland